Woo Yuen Cheuk (Regina)

Blk 630 Yishun Street 61 #08-47 Singapore 760630

00852 9329 1120 • 65 9341 0818 • wooyuencheuk@yahoo.com.hk


Objective

 Highly motivated professional seeking a managerial role in sales operations

 

Professional Qualifications


Business Administration

  • Assisted in the management of daily sales operations
  • Conducted research and prepared reports on relevant issues of concern
  • Performed bookkeeping, data management, and miscellaneous administrative functions
  • Organized meetings, functions, and other events

Sales

  • Marketed and sold various products and services to diverse clientele in both face-to-face and cold calling environments
  • Built strong client bases which constantly generated return customers
  • Consistently met quotas and delivered output that exceeded positive expectations

Customer Service

  • Cordially addressed clients’ questions with accurate information
  • Expeditiously attended to clients’ concerns and ensured clients’ satisfaction
  • Delivered total quality customer service and openly received client feedback on products and services


Work History and Achievements


Account Manager Microsoft May 2008 – Present
Customer Relationship Officer Citibank Mar 2007 – Feb 2008

  • Generated more than 10% growth in TS approval rate
  • Received Service Quality Awards – 1 Wow level in Oct 2007 and Nov 2007


Telesales Executive PCCW Jul 2003 – Feb 2007
Sales Ambassador (Part-time) Henderson R E A limited May 2002 – Present
Clerical Officer University of Hong Kong Aug 2002 – Nov 2004
Administration Clerk Hospital Authority Jan 1998 – Jun 2001
Clerk Shun Yip Contraction Ltd. Jan 1997 – May 1997

 

Education & Training


Master in Engineering Business Management
University of Warwick, UK Expected: 2011

Intergraded Manager Development Scheme (Certificate in Engineering Business Management)
The University of Warwick, UK Nov 2007

Diploma on Computer Studies
City College Sept 1996

Certificate in the Use of Office Computing Software
Hong Kong Institute of Vocational Education Sept 1999

Certificate in Investment
Fudan University, China???? [month and year acquired]

Certificate in Inventory Control
Hong Kong Productivity Council, HK [month and year acquired]

Certificate in Purchasing Management
The Chinese University of Hong Kong, HK [month and year acquired]

 

*References are available upon request*